2008 Training & Development Opportunities
April
Welcome Host
Monday 28 April - Stroud - £25pp
May
Restaurant Marketing
12 May - Cheltenham - £15
Search Engine Optimisation Course
15 May - Cheltenham - £50
June
Practical Training Certificate
16, 17 & 18 June - Gloucester - £75
Throughout 2008
FREE mystery caller opportunity
How important is it for your staff to communicate well on the telephone? Do you want to know what it's like for customers who contact your business by phone? Are you confident that your staff have an appropriate tone of voice? Are easily understood? Deal with customer requests effectively and efficiently? Answer the phone promptly?
The Tourism Skills Network Gloucestershire is offering hospitality and tourism businesses the opportunity to benefit from a FREE mystery shopper opportunity designed to assess telephone communication skills.
For more information click here
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Visit HR Management for the 2008 programme of ILM First Line Management courses (specialising in HR Topics). ESF funded.
Visit Tourism and Hospitality Executive Programme for the Spring programme of master classes for businesses in the South West.
Visit West of England & Wiltshire for other TSN training and development opportunities accessible to Gloucestershire businesses.
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Previous Training and Development
For a list of previous training and development activities offered by the Tourism Skills Network Gloucestershire please click here-----------------------------------------------------
Requests for Training & Development
The Tourism Skills Network seeks to organise training and development in response to industry demands.
Please let us know if you have a particular request.
We will then seek to organise the training in your locality. Please email kelly.gingell@gloucestershire.gov.uk---------------------------------------------------------
Train to Gain
Training and development support for hospitality & tourism businesses (FREE training for employees with fewer than 5 GCSES (A-C) or with no Level 2 NVQ qualification. Click here for information
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Training Providers in Gloucestershire
A quick reference guide to qualifications offered by Gloucestershire Training Providers. Please note training provision changes on a regular basis - contact the provider directly to confirm training availability.
For a list of website links to training providers in Gloucestershire Click here