Mystery Telephone Caller

How important is it for your staff to communicate well on the telephone? Do you want to know what it's like for customers who contact your business by phone? Are you confident that your staff have an appropriate tone of voice? Are easily understood? Deal with customer requests effectively and efficiently? Answer the phone promptly?

Exciting FREE Mystery Shopper Opportunity

The Tourism Skills Network Gloucestershire is offering hospitality and tourism businesses the opportunity to benefit from a FREE mystery shopper opportunity designed to assess telephone communication skills. Each businesses that has registered an interest will benefit from:

* 3 mystery shopper telephone calls within a 2 week period

* a verbal feedback session

* short written report on the experience of the mystery caller.

Participation in Mystery Shopper activities is usually quite costly - but thanks to funding, the Tourism Skills Network Gloucestershire are able to offer this to the first 70 businesses that register, AT NO COST! Where training needs for telephone skills arise there will be an opportunity for staff to access a half day telephone skills workshop.

To register your interest in this exciting opportunity please complete the attached booking form

(you may need to save the document before you can open it).